Emergin - Enterprise Service Bus

The Enterprise Service Bus (ESB), powered by Emergin, provides standards-based integration across the enterprise. Given that most enterprise organizations have legacy systems that don't conform to web services, Emergin provides adapters to help migrate proprietary third party vendors to a common, standards-based XML format.

The Enterprise Service Bus is an open, scalable service bus that can be implemented one component service at a time or as an enterprise-wide solution. The Enterprise Service Bus provides global score cards and dashboards to monitor progress and measure performance for every event across the enterprise. Researching and continuously evaluating real-time events through root cause analysis transcripts can help detect human errors and system malfunctions to proactively drive service levels to peak performance.

Service-Oriented Architecture

Service-Oriented Architecture (SOA) is a business model that enables organizations to drive standardization across multiple best-in-class vendors. SOA provides a time-saving information delivery architecture that integrates multiple processes as well as addressing the critical security and privacy issues of information management.

	TECHNICAL CAPABILITIES
	Open Architecture	Provides a modular, plug-and-play architecture that helps organizations seamlessly integrate best-of-breed systems.
	Scalability	Begin with a single business unit or strategically plan for the entire enterprise.
	Adaptability	The adaptability with humans and machines is virtually limitless.
	Extensibility	The extensibility with communication technologies is virtually limitless.
	Device Independent	Compatible with any event-driven system.
	Security	Built-in user authentication to secure data from unauthorized access, including Microsoft User Authentication.
	Operating Systems -	Windows 2003 Server SP1 for server software and Windows XP SP2, or Vista for client software.
	ODBC-Compatible	Database is compatible with ODBC-compatible databases, including Microsoft Access and Microsoft SQL Server.
	LDAP-Compatible	Organizations can interface with existing global directories as the Emergin Integration Suite synchronizes users, applications and devices.
	HL7-Conformance	Organizations input event information to Emergin via HL7 interfaces for notifications of such things as ADT, Order Status, Results Availability etc. For details of supported message types refer to Conformance statement below: HL7 Conformance Statement - V8.00 PDF HL7 Conformance Statement - V9.00 PDF HL7 Conformance Statement (Alarm Messenger) V 9.00
	MESSAGE MANAGEMENT
	Message Routing and Tracking	Stores message activity at every state – queued, delivered to carrier, delivery confirmation, read receipt, acknowledgement and multiple-choice response.
	Message Scheduling	Schedule messages to be sent at a later date/time.
	Message Escalation	View all messages that have been escalated to additional recipients.
	Message Prioritization	Set up to 15 priority levels for incoming messages. Grant or deny user or application access to specific levels.
	Message Fragmentation	Auto-split messages into multiple fragments when device limitations have been exceeded.
	Message Limit	Set maximum message size for each mobile device.
	EVENT NOTIFICATION
	1, 1.5 and 2-Way Text Messaging	The server is able to send one-way messages, and receive delivery confirmations, read receipt acknowledgements, multiple choice and free-form responses. Mobile origination is also available from selective communication networks and devices.
	Instant Messaging	The server is able to send instant messages to any MS Windows workstation with a popup message.
	E-mail	The server is able to send an e-mail cc: or e-mail failover.
	VOICE MESSAGING
	IVR	The Interactive Voice Response allows users to initiate numeric codes, record a voice message, enable/disable devices, or recall past messages via an IVR prompting system.
	Text-To-Speech	The Text-to-Speech Module converts text messages into voice-annunciated messages that can be dispatched to wireline or wireless phones.
	User Management	Manage multiple users and profiles. Set security levels to grant and deny access to specific applications and functions.
	Group Management	Store up to 1000 members per group. Set security levels to grant and deny access to specific groups.
	Device Failover	If an event fails to a specific destination device, then an e-mail can be sent to a recipient's e-mail address.
	Device Sequencing	Set up device sequencing so if the first device fails, then the event is attempted on the second device and so on.
	Device Escalation	Setup device escalation so that if a user does not acknowledge an event within a pre-defined time period, then the message will automatically escalate to another device, up to 10 devices.
	NETWORK MONITORING / MANAGEMENT
	Administrator Console	The Management Console runs over TCP/IP, so the service bus can be remotely administered from anywhere within a corporate intranet/extranet.
	Watchdog	Integrates seamlessly with Microsoft's Performance Monitor to notify administrators of network and service bus disruptions.
	LOGGING, REPORTING and STATISTICS
	Carrier Statistics	Track, monitor and view the service level for each service component.
	Recipient/ Sender Statistics	Track, monitor and view recipient and sender statistics to determine success/failure ratios.
	Audit Trails	Maintain a detailed audit trail of all server activity, including additions, modifications and deletions.
	Trouble-shooting Logs	Review detailed troubleshooting logs that detail the specific handshaking details of wireless communication systems.
	Connections	View all active user and service component connections, including Internet addresses and computer names.
	Event Log	Reports errors to the Event Log, notifying administrators of error conditions.
	DOCUMENTATION
	OnLine Help	Context-sensitive help for every function within the software.
	System Administrator Manual	An extensive system administrator manual is available to guide administrators on the installation, configuration and troubleshooting of the enterprise service bus and associated gateways.
	BENEFITS
	Centralized Management	Consolidate all enterprise applications, networks and devices into a single enterprise service bus.
	Off-The-Shelf	Save significant costs by eliminating custom development and excessive project management fees.
	Interoperability	Interface users, service components and infrastructure platforms.
	Proven Technology	Has been licensed by over 5,000 organizations worldwide.
	Ease of Use	Implement, administer and maintain the enterprise service bus by using intuitive user wizards.
	High Throughput	Improve event delivery and response time by sending multiple events per connection.